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ANALYSIS OF CUSTOMER SATISFACTION LEVEL USING QFD AND IPA METHODS TO IMPROVE SERVICE QUALITY

Iil Nur Khamilatul Fitria; Wiwik Sulistiyowati

International Journal of Economic Integration and Regional Competitiveness
ISSN: 3032-1301
Vol: 2, No: 8
2025-08-30
Abstract

Objective: The high level of complaints about service in the last three months—29.2% in September, 35.2% in October, and 35.2% in November—motivates this research to analyze the factors influencing the level of customer satisfaction at Gym Fitness...

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ASSESMENT OF INTERNAL SERVICE QUALITY DIMENSIONS USING THE TOPSIS METHOD TO IMPROVE SERVICE QUALITY AT THE OUTPATIENT REGISTRATION SITES AISYIYAH SITI FATIMAH TULANGAN HOSPITAL

Siti Aisyah Lutfiyah; Resta Dwi Yuliani

International Journal of Economic Integration and Regional Competitiveness
ISSN: 3032-1301
Vol: 2, No: 10
2025-10-30
Abstract

Objective: The aim of this research is to find a solution for each alternative by using the TOPSIS (Technique for Order Preference by Similarity to Ideal Solution) method as a basis for measuring the quality of health services at the Aisyiyah Siti...

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GALVALUM ROOF QUALITY CONTROL ANALYSIS TO MINIMIZE DEFECTS USING THE FMECA (FAILURE MODE EFFECT AND CRITICALITY ANALYSIS) AND RCA (ROOT CAUSE ANALYSIS) METHODS AT PT TRISAKTI JAYA

Rangga Bustanul Firdaus; Wiwik Sulistiyowati

International Journal of Economic Integration and Regional Competitiveness
ISSN: 3032-1301
Vol: 2, No: 10
2025-10-30
Abstract

Objective: This study aims to identify and solve the problem of product defects that occur at PT. Trisakti Jaya, a galvalume production company located in the Margo Mulyo Permai warehouse block C-6 Surabaya, which has 6 long vehicles and approxima...

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ANALYSIS OF DEFECTS IN U-DITCH CONCRETE USING DMAIC METHOD AND RCA METHOD

Risha Siti Aliyah; Inggit Marodiyah

International Journal of Economic Integration and Regional Competitiveness
ISSN: 3032-1301
Vol: 2, No: 10
2025-10-30
Abstract

Objective: This study aims to analyze the causes of defects and minimize their occurrence in PT XYZ, a concrete company producing U Ditch concrete, which has a defect standard of 0.1%. The percentage of defects from January to November 2023 exceed...

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THE FUTURE OF THE LABOR MARKET IN THE CONTEXT OF AUTOMATION

Khayitboy Mosinov

International Journal of Economic Integration and Regional Competitiveness
ISSN: 3032-1301
Vol: 2, No: 6
2025-08-02
Abstract

Objective: This study aims to assess the impact of automation on employment structures, identify emerging job categories, analyze social risks, and propose strategic responses to workforce challenges in the digital age. Method: The research applie...

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THE DYNAMICS OF ACCESS REFORM ARRANGEMENT IN SALTED EGG ENTREPRENEURSHIP IN TEGAL CITY

M Nur Kamila Amrullah; Widodo Widodo; Sapardiyono Sapardiyono

International Journal of Economic Integration and Regional Competitiveness
ISSN: 3032-1301
Vol: 2, No: 6
2025-06-30
Abstract

Objective: This study aims to analyze the implementation of access reform under Agrarian Reform in promoting local entrepreneurship and improving the welfare of salted egg artisans in Pesurungan Lor Village, Tegal City. Method: This research emplo...

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PENTAHELIX MODEL AS A DEVELOPMENT OF SOUTH COAST ROUTE TOURISM IN IMPROVING THE ECONOMY OF THE COMMUNITY IN TULUNGAGUNG REGENCY

Dwi Wahyuni; Heru Totok T. W

International Journal of Economic Integration and Regional Competitiveness
ISSN: 3032-1301
Vol: 2, No: 5
2025-05-31
Abstract

Objective: This research is conducted with the following objectives: (1) to analyze the roles of each party (academics, businesses, government, community, and media) in developing the tourism potential of the Southern Cross Route (JLS) in Tulungag...

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PROSPECTS FOR DEVELOPMENT OF THE GAS PROCESSING INDUSTRY IN UZBEKISTAN

Shamshod Gafurov

International Journal of Economic Integration and Regional Competitiveness
ISSN: 3032-1301
Vol: 2, No: 5
2025-07-04
Abstract

Objective: This article analyzes the current level of development, existing problems and promising directions of the gas processing industry in the Republic of Uzbekistan. Method: The study considers the possibilities of diversifying the industry,...

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OPTIMIZATION OF THE PLACEMENT OF FAST-MOVING CATEGORY GOODS WITH THE PARETO ANALYSIS METHOD AT PT XYZ JAKARTA

Muhamad Firdaus Sastra Yuda; Luluk Fauziah

International Journal of Economic Integration and Regional Competitiveness
ISSN: 3032-1301
Vol: 3, No: 1
2026-01-22
Abstract

Objective: PT XYZ Jakarta is a technology-based logistics company that provides end-to-end logistics solutions for business operators. One of the warehouses managed by PT XYZ stores a variety of client products with different movement characterist...

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ANALYZING THE EFFECTIVENESS OF IMPORT GOODS RELEASE FROM CUSTOMS AREAS IN THE INDONESIAN LOGISTICS SECTOR

Intan Ayu Lestari; Mashudi Mashudi

International Journal of Economic Integration and Regional Competitiveness
ISSN: 3032-1301
Vol: 3, No: 1
2026-01-22
Abstract

Objective: This research is based on recurring issues in the process of releasing imported goods from bonded zones, as well as discrepancies between the quality (grade) of goods delivered and those ordered by importers. These issues significantly ...

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